Return and Refund policy

At ZenVine, your satisfaction means everything to us. If something isn’t quite right, we’re here to help.

🔄 Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

  • Item must be unused, undamaged, and in original packaging

  • Return must be requested within 14 days of receiving the item

  • Proof of purchase (order number or receipt) is required

Non-returnable items include:

  • Final sale items

  • Customized or made-to-order furniture

  • Gift cards

💰 Refunds

Once we receive and inspect your returned item:

  • A refund will be issued to your original payment method within 5–7 business days

  • Original shipping charges (if any) are non-refundable

  • You will receive an email confirmation once your refund is processed

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective

  • We recommend using a trackable shipping method to ensure safe return

Damaged or Incorrect Items?
Please contact us at zenvineofficial@gmail.com within 48 hours of delivery with photos, and we’ll make it right.

🛠 Cancellations

  • Orders can be cancelled within 12 hours of purchase. After that, we may not be able to stop the shipment.

  • Custom orders cannot be cancelled once production has started.

We stand by the quality of our products and want you to love every piece you bring into your space.